We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix and works closely with the product engineering and growth teams.

You will:

Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
Identify where internal tooling might be developed or obtained to improve support efficiency.
Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

You are:

Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have database administration experience, it’s a plus.
Excellent communication skills and fluency in English.
Skilled in using Linux/Unix operating systems and the command line.
Experienced working with GitHub Issues and Discussions.
Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
Bonus points if you're familiar with authorization and authentication.

Timezones & Logistics

It is a full-time position covering normal working hours in EMEA timezones, Monday to Friday.
We are primarily looking for someone in Europe, Africa, or Middle Eastern time zones for this shift.

We offer:

100% remote work from anywhere in the world. No location-based adjustment to your salary.
ESOP (equity ownership in the company)
Autonomous work. We work collaboratively on projects, but you set your own pace.
Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents
Generous Tech Allowance for any office setup you need
Annual Education Allowance
Annually run off-sites.

BUILD IN A WEEKEND. SCALE TO BILLIONS

Supabase adds auth, realtime, and restful APIs to Postgres without a single line of code.

Each project within Supabase is an isolated Postgres cluster, allowing customers to scale independently, while still providing the features that you need to build: instant database setup, auth, row level security, realtime data streams, auto-generating APIs, and a simple to use web interface.

We are a fully remote company.

Key Tech: Javascript, Typescript, Go, Elixir, PostgREST (haskell), Postgres, Pulumi.

About the team

Process

The entire process is fully remote and all communication will happen over email or via video chat.
Once you've submitted your application, the team will review your submission, and may reach out for a short screening interview over video call.
If you pass the screen you will be invited to up to four follow up interviews. The calls:
usually take between 20-45 minutes each depending on the interviewer.
are all 1:1.
will be with both founders, a member of either the growth or engineering team (depending on the role), and usually one other person from your immediate team or function.
Once the interviews are over, the team will meet to discuss several roles and candidates and may:
ask one or two follow-up questions over email or a quick call.
go directly to making an offer.

Support Engineer (EMEA Hours)