Company Description

CHWI provides family counseling, education, mental health, peer support groups and community programs to underserved communities. Centennial Harvest Wellness Institute partners with community leaders, healthcare providers, third party payers and corporate partners to improve access to high-quality counseling, wellness and psychotherapy services.

Job Location

United States

Years of Experience

0-5

Job Overview

We are seeking a dedicated and empathetic Live Chat Support professional to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, addressing inquiries, and resolving issues efficiently. This role is crucial in ensuring a positive experience for our community members and supporting our mission.

Key Responsibilities

Provide prompt and courteous live chat support to community members.
Address inquiries and resolve issues related to our services and programs.
Maintain a high level of professionalism and empathy in all interactions.
Collaborate with team members to ensure consistent and accurate information is provided.
Document and escalate issues as necessary to ensure timely resolution.

Required Skills

Strong communication skills, both written and verbal.
Ability to multitask and manage time effectively.
Empathy and patience in dealing with diverse community members.
Basic computer skills and familiarity with live chat software.
Problem-solving skills and attention to detail.

Additional Information

This position offers an opportunity to make a meaningful impact in the CHWI in California. We welcome candidates from diverse backgrounds and are committed to creating an inclusive environment for all employees.